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New Claims Processing System at Johnson Inc.


MARCH 21, 2018

Message to all active and retired teachers who are members of the group benefits service with Johnson Inc.

On March 18, 2018, Johnson Inc. (“Johnson”) implemented new technology to enhance the group benefit claims service. Johnson is working with Express Scripts Canada to offer a more modern and efficient claims processing system. That means faster processing of your claims.

You can expect the same personal service you’ve always received from Johnson. While most of the changes will be behind-the-scenes to upgrade the technology, you could hear the name Express Scripts Canada from Johnson or from your provider and you may interact with Express Scripts in some situations for claims processing, particularly for the few drugs that require prior authorization.

Any questions, please advise, or call the claims line at 1-800-563-1727 to reach the Johnson claims team in St. John’s.

If you experience any problems, please ask your pharmacist to check that they have the correct Policy Number 140834, and your correct ID Number which can be found on your Johnson Insurance Card.

If you are currently authorized to be receiving a medication that required prior approval you must complete a new Prior Authorization Form by September 2018. There is information attached regarding the new Prior Authorization Form and Fact Sheet for those drugs that need to be pre-approved.

Click here to download Prior Authorization Form

Click here to download Fact Sheet

Johnson is committed to working to serve you better. If you encounter any issues with your benefits related to these changes, feel free to contact:

Johnson Disclaimer: Johnson Insurance is a tradename of Johnson Inc. (“Johnson” or “JI”), a licensed insurance intermediary, and operates as Johnson Insurance Services in British Columbia.